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Aug 12, 2019

Richard E. Boyatzis is a Distinguished University Professor at Case Western Reserve

University. He holds a Ph.D. in social psychology from Harvard University. Using his well-established Intentional Change Theory (ICT) and complexity theory, Dr. Boyatzis researches how people and organizations engage in sustainable, desired change. His latest book, Helping People Change: Coaching with Compassion for Lifelong Learning and Growth, will be released in September. In this episode, he sits down with Cate to discuss how to effectively help people change. 


What you’ll get out of tuning in:

  • How to ask the right questions to help shift others into a more open, receptive, and centered frame of mind.
  • Why coaching with compassion works better than coaching for compliance.
  • What role neuroscience plays in effective coaching. 


Links Mentioned in Episode:


Show Highlights:

  • Cate and Dr. Boyatzis discuss the neuroscience behind effective coaching.
  • Cate and Dr. Boyatzis discuss how the state of modern society, including the role of social media, affects our ability to coach and be coached. 
  • Cate picks Boyatzis’s mind about the effectiveness of mastermind groups.



  • 3:07-7:22 ~ Boyatzis describes the core of his work and explains the difference between coaching with compassion and coaching for compliance.
  • 15:20-17:40 ~ Cate and Boyatzis discuss the neuroscience behind effective coaching.
  • 18:19-21:34 ~ Cate and Boyatzis discuss the role of the parasymapathic nervous system in effective coaching.
  • 27:18-30:56 ~ Cate emphasizes the importance of starting with a positive focus (what’s working) and maintaining an awareness of the big picture.
  • 39:29- ~ Cate picks Boyatzis’s mind about mastermind groups.


Favorite Quotes:

  • “If you want to help people be the most open to new ideas . . . , you want to start with their dream, their sense of purpose, their sense of calling.” --- Richard Boyatzis
  • “The more we structure people’s time, children or adults, the more we take away their time to . . . reflect and then imagine.” --- Richard Boyatzis
  • “One of the things we have to be careful about in teaching more holistic mind-body work . . . , is to help people remind themselves that they’re doing this for a sense of oneness, for a sense of being centered. They’re not doing it to check their box today.” --- Richard Boyatzis
  • “A lot of times, the things that really help us help each other are basic human caring and interaction.” --- Richard Boyatzis


Guest BIO: 

Richard E. Boyatzis is Distinguished University Professor of Case Western Reserve University, Professor in the Departments of Organizational Behavior, Psychology, and Cognitive Science, HR Horvitz Professor of Family Business, and Adjunct Professor in

People/Organizations at ESADE.

He has a BS in Aeronautics and Astronautics from MIT, a MS and Ph.D. in Social Psychology from Harvard University. Using his Intentional Change Theory (ICT), he studies sustained, desired change at all levels of human endeavor from individuals, teams, organizations, communities and countries, specifically has been researching helping and coaching since 1967. 

He was ranked #9

Most Influential International Thinker by HR Magazine in 2012 and 2014. He is the author of more than 200 articles on leadership, competencies, emotional intelligence, competency development, coaching, neuroscience and management education. His Coursera MOOCs, including Inspiring Leadership Through Emotional Intelligence has about a million enrolled from 215 countries. His 9 books include: The Competent Manager; the international best-seller, Primal Leadership with Daniel Goleman and Annie McKee; and Resonant Leadership, with Annie McKee, and Helping People Change: Coaching with Compassion or Lifelong Learning and Growth with Melvin Smith and Ellen Van Oosten. He is Fellow of the Association of Psychological Science and the Society of Industrial and Organizational Psychology.